Privacy policy

Last updated: October 22, 2026

AIRIVO is operated by Shenzhen Lixiang Technology Co., Ltd.. Our website at airivo.net provides brand and product information, product guides, customer support, and links to available products on Amazon (the "Services"). The website is powered by Shopify.

At present, we do not accept orders or process payments directly through this website. Purchases made after following our Amazon links take place on Amazon. Information you provide on Amazon is governed by Amazon's applicable privacy notice. If you contact us for support, we may process purchase information that you provide or that is made available to us in connection with your support request.

This Privacy Policy explains how we collect, use, and disclose personal information when you browse our website, contact us, subscribe to updates, or otherwise use the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details such as your name, email address, telephone number, and any address you provide in a support inquiry.
  • Communications and support information such as messages, attachments, product details, and Amazon order numbers or purchase receipts you provide when requesting assistance. Please do not send payment card numbers or account passwords.
  • Subscription preferences such as your email subscription status and communication choices, when you sign up for updates.
  • Device information such as your browser, device, network connection, IP address, and other identifiers.
  • Usage information such as pages and products viewed, searches, link interactions, and how and when you navigate the Services.

We do not collect payment card details through a checkout on this website because direct online purchasing is not currently offered here.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you visit or use the Services, contact us, subscribe to updates, or otherwise provide personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From other parties in connection with your support request, where relevant, including purchase-related information you authorize them to share with us.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide and Improve the Services. We use information to display product information and guides, respond to product and after-sales inquiries, remember preferences, understand website use, and improve site performance and content. Where needed for a support request, we use purchase details to identify the product and assist you. Amazon handles transactions placed on its platform under its applicable terms.
  • Marketing and Advertising. If you subscribe to updates, we use your contact information to send product news and promotional emails, subject to your preferences and applicable consent requirements. We also use Shopify enhanced features that support personalization and advertising based on online activity. See "Relationship with Shopify" and "Your Rights and Choices" below.
  • Security and Fraud Prevention. We use information to protect the website, detect and investigate fraudulent or malicious activity, prevent misuse, and protect our users and business.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. website hosting, IT management, data analytics, email delivery, customer support, and cloud storage).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as when you ask us to coordinate a product support request with another service provider.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the website, remember preferences, understand usage, and support personalization and advertising. Where required, non-essential uses are subject to your consent. Available choices depend on your location and the privacy controls shown on the website. You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

You can use the cookie banner or cookie preferences control when available. You may also access our data sharing opt-out page. These choices apply to this website; they do not change your Amazon privacy settings.

Third Party Websites and Links

Our website links to Amazon so you can view or purchase available products. When you follow an Amazon link, you leave our website. Amazon handles information submitted on its platform, including account, payment, order, and shipping information, under its own privacy notice and terms. This Privacy Policy covers our handling of information, including information we receive for customer support; it does not govern Amazon's processing.

Other third-party websites and services linked from our website also have their own privacy practices. Please review their privacy and security policies before providing personal information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need it to respond to an inquiry, provide product support, manage subscription preferences, operate the website, comply with legal obligations, resolve disputes, or enforce applicable policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as replies to your inquiries or updates about a product support request.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

AIRIVO — operated by Shenzhen Lixiang Technology Co., Ltd.

Email: vip@airivo.net

Telephone: +86 186 0300 8860

Address: Room 203, Building A1, Hangcheng Innovation and Entrepreneurship Park, No. 159 Hangcheng Avenue, Sanwei Community, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong 518100, China.